European platform for collaboration
The Euralarm Services Section represents organisations delivering installation, maintenance, inspection, testing, monitoring, alarm handling, and related services across Europe, advancing the effective operation of life safety, security, including assisted living services.
We act as the European platform for collaboration between service providers, manufacturers, standards bodies, and policymakers, with the aim of ensuring that services remain reliable, secure, and future ready in an increasingly connected environment. Through active advocacy regarding the development of shared solutions to emerging challenges, we support the evolution of the sector and enable sustainable growth that strengthens resilience, innovation, and service quality for the benefit of society, customers, and the fire and security industry.
Robert Thilthorpe
Dave Wilkinson
Shaping our industry
Our role is to shape the regulatory, technical, and operational framework for service-based and connected solutions by contributing to European policy development, influencing standards, and promoting best practice. We support the convergence of physical security, fire safety, digital technologies, and artificial intelligence, ensuring that services evolve in line with cybersecurity requirements, buildings digitalisation, emerging business models, and emerging EU legislation.
Objectives
Aligned with Euralarm’s wider strategy, our objectives are to:
- strengthen the resilience and performance of services underpinning critical infrastructure and public safety;
- drive the adoption of standards and guidance for monitoring and service provision across Europe;
- support the transition to connected, data driven and cloud enabled service models;
- develop and promote guidance, position papers, webinars and other knowledge-sharing resources that support industry stakeholders in adopting best practices and addressing emerging challenges;
- support workforce development to meet the changing demands of service-led industries;
- ensure that regulatory developments (including cybersecurity, AI, and digital legislation) are practical and effective for service providers;
- provide authoritative information and insights on technologies, working practices, market developments and legislative changes, helping stakeholders make informed decisions while acting as an ambassador for the sector and considering the impact of developments on the Services Section membership;
- promote trust, interoperability, and high-quality service delivery for end users.
Through this work, the Services Section contributes to Euralarm’s overall mission to support a safer, more secure, and resilient Europe.
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More information?
If you need more information on Euralarm’s Services section, you can reach out to the section’s leadership via this form