New European standard for service delivery in safety and security installations received positively in Norway

This article was originally published in BRANN & SIKKERHET as an interview of  Vidar Seterløkken from  Euralarm’s Norwegian Member Noralarm.

The European standard EN16763 is based on the EU Service Directive and covers Services for fire safety and security systems. The work started in spring 2011 and was finalised in autumn 2016. Standard Norge wanted Norway to contribute to this initiative and Noralarm was given the task to take the lead of the Norwegian mirror committee. We have many years of experience in developing standards for products and systems within the fire and security area. But to develop a standard for the delivery of services was a new kind of task and we have learned a lot from the process and gained experience in the area of services. Cooperation on the projected standard within CEN-CENELEC has resulted in an approximately 97% positive weighted final vote on the EN16763 standard. 

The target of the standard is to define requirements for service providers, roles for the execution of the work and the deliveries themselves. This to secure that the client achieves the outcome contracted from the service provider, both with regards to content and quality. Further on, the target is also to secure a fair competition between service providers and avoid social dumping for staff involved in the execution of these services. 

The standard covers services in fields of expertise relevant to CEN-CENELEC Technical Committees TC72 (Fire alarm systems), TC191 (Fire extinguishing systems) and TC79 (Security systems). The intention is to allow access to these different markets without discriminations for the providers. A Single Contact Point for each CEN-CENELEC member country is expected. 

TC4, the CEN-CENELEC Technical Committee for Services for fire safety and security systems, has develop this standard as the main tool to be used for accredited certification bodies in this area, and EN16763 can be used as the basis for establishing certification schemes for declared services together with other tools available to certification bodies.

This first issue of EN16763 is, for sure, not covering all aspects of the requirements for declared services, but the intention for TC4 was to launch an effort to harmonise these requirements. The standard will probably both be revised and supplemented gradually. But we must begin somewhere, and that's what we've done now.

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